Shipping policy

Shipping Policy

Welcome to aDiestore – Upgrade Your Lifestyle

We are committed to delivering your orders quickly, safely, and efficiently. Please read our shipping policy carefully before placing an order.

1. Order Processing Time

  • All orders are processed within 1–3 business days after order confirmation.

  • Orders are not shipped or delivered on Sundays or public holidays.

  • During high order volume periods, processing may take slightly longer.

2. Shipping Time

Estimated delivery time depends on your location:

  • Metro Cities: 3–7 business days

  • Other Cities & Towns: 5–10 business days

  • Remote Areas: 7–15 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

  • Shipping charges are calculated at checkout.

  • Free shipping may be available on selected products or promotional offers.

  • Additional charges may apply for Cash on Delivery (COD) orders.

4. Cash on Delivery (COD)

We offer COD service for selected locations.

Please note:

  • Customers must provide a valid phone number and address.

  • Our courier partner may contact you before delivery.

  • Repeated order refusals may result in COD restrictions for future orders.

5. Order Tracking

Once your order is shipped, you will receive:

  • A shipping confirmation message/email

  • Tracking ID and courier details

You can track your shipment directly through the courier partner’s website.

6. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery time:

  • Please contact our support team.

  • We will coordinate with the courier partner to resolve the issue.

aDiestore is not responsible for delays caused by:

  • Natural disasters

  • Courier operational issues

  • Incorrect shipping address provided by the customer

7. Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect or incomplete address is provided:

  • Delivery may fail or get delayed.

  • Additional re-shipping charges may apply.

8. Damaged Package

If you receive a damaged package:

  • Record an unboxing video immediately.

  • Contact us within 24 hours of delivery with proof.

Claims without proper proof may not be accepted.

9. Contact Us

For any shipping-related questions or support:

📧 Email: adiestore@zohomail.in
🌐 Store: aDiestore
🕒 Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM

Thank you for shopping with aDiestore – Upgrade Your Lifestyle.